Processing & Shipping

• Orders are shipped within 2 business days from Los Angeles, CA.

• Domestic orders typically arrive in 2–6 business days. 

 
Tracking

• Once your order ships, you will receive a tracking number via email.

• Please note that delivery times are estimates and may vary due to USPS delays outside of our control.

 
Lost or Missing Packages

• If your package is marked delivered by USPS but cannot be found, please contact your local post office for assistance. We are not able to replace orders that USPS confirms as delivered.

• If your package is lost in transit (tracking stops updating for more than 2 weeks), please contact us at groundgrooves@normal-future.com. We’ll work with USPS and provide a replacement order whenever possible.

• We’re a very small business, and while we cannot be responsible for carrier delays, we want you to receive your order. If something goes wrong, reach out — we’ll always do our best to help.

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Returns

• All items are final sale--we do not offer returns.

 

Right of Withdrawal for EU Customers: If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason. To exercise this right, please contact us at [your support email] with your order number and a clear statement that you wish to withdraw from your purchase. If approved, you will be responsible for return shipping costs, and refunds will be issued to your original payment method once the item is received.